Returns & Exchanges
At Geekvape Store, we stand behind the quality of our innovative hardware and offer a comprehensive return policy for defective or unopened electronic products within 30 days of delivery. To ensure safety and hygiene, we cannot accept returns on used coils, pods, or e-liquids unless they arrive damaged.
Submit a Request
Log into your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request with your order number and photo evidence of the issue.
Authentication Check
Our technical support team will verify the product's authenticity code and troubleshoot any software issues to determine if the device requires a physical inspection.
Secure Packaging
Once approved, securely pack the device in its original packaging including all accessories, manuals, and the warranty card to prevent damage during transit.
Inspection and Refund
After our warehouse receives and inspects the item for hardware defects, we will process your refund or ship a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing